Shipping & Returns
All orders are shipped with First Class USPS, with signature required. Products come in discrete, nondescript packaging.
Warranty & Returns:
We are proud of the materials and workmanship that goes into our SKYLAB® products, and we stand behind all of our products.
You may return new, unopened items sold and fulfilled by skylabstation.com within 30 days of delivery for a full refund. Return shipping costs are not included unless there was an issue SKYLAB® initiated. Requests after 30 days will require a RMA number and returns are subject to a 20% restocking fee. Items that are not new and sealed will be eligible for return and refunded. To request a return, please contact us below with order number.
SKYLAB® products come with a six month warranty* against manufacturers defects. Normal wear and tear, scratches, nicks or cracks, are not covered.
Any items with suspected manufacturers defects are subject to inspection. If the problem is due to a manufacturer defect, we will replace the items. The customer is responsible for return shipping costs, however, SKYLAB® will send the replacement item(s) free of charge.*
* Valid for U.S. addresses only.
How do you ship?
All orders are shipped via USPS First Class™ Package
Do I need to sign for the package?
Yes, an adult signature is required upon delivery.
How do I know my package has shipped?
Once orders are processed, tracking numbers are automatically emailed with the order confirmation. Use the tracking number provided to check status of your order.
Tracking shows that my package has been delivered, but I did not receive it.
If your tracking number shows that the package has been delivered but you have not received it, please try the following:
- Check around the yard/house.
- Check with your neighbors.
- Check with the carrier.
- Sometimes carriers will leave packages in places where they think they will be safest (behind a side gate, under a bush, etc.).
Inclement Weather Conditions
If your area is experiencing any harsh storms or severe temperatures please be aware of possible occurrences you may experience. Our shipping carriers can have delays in those immediate areas due to flight delays and/or truck breakdowns or stalls. This can happen to both ground shipping and expedited shipping. You may see your tracking information reflect these delays. In these cases, we must ask that you remain patient while the local teams work to get your package to you. If it has been over 2 weeks past the ship date, please inquire with us for further information.
Occasionally carriers make mistakes, and may deliver to the wrong location (i.e. down the street, next door, etc.). If this happens, or you're still not able to locate your package, please contact us below.